Return, Exchange, Cancellation
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Request made within 1 calendar day after order was placed - FULL refund Request made before shipped - 10% restocking fee + shipping Request made after shipped - Please see Return policy. Custom made items such as toric contacts & hyperopia contacts are not allowed to be canceled. You can view...
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For order after shipped, at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition. Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered. Toric contacts and ...
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I received defective / wrong item
Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the standard/economy shipping method. Replacement with other same value item or refund only can be done if the same item is out of stock. Please... -
What is your return shipping address?
Our warehouse is located in Malaysia. Once the return is approved, we will provide a return address. Kindly provide us with the return tracking number for our reference. -
For cancellation before shipping, you will receive a refund notification via email and shall receive the refund in your original payment method within 7 working days. For return after shipping, we can only refund you once we confirmed receipt of the returned package. And you will receive a refund...
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Where is my order confirmation?
Where is my order confirmation? Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your ...