General

• Can I use more than one promotional code on my order?

  No, you can only use one promotional discount in each individual order.

• Do you sell gift cards?

  Yes we do! To buy one of our e-gift cards, please click here. Our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

• How do I contact your company if my question isn’t answered here?

  Sure, please email to support@uniqso.com or use the contact form in the website. Kindly be informed that our support team takes 2-3 working days to respond to enquiries.

• How do I make changes to an order I’ve already placed?

  Please email us immediately should you need to do any changes. We will not be able to change shipping address/items if the order has been shipped or the custom made product order has been sent to the manufacturer.

• How long is your processing time?

  Each product has different processing time frame, please refer to the processing time as stated in the product description. If you need the product urgently, feel free to email us to discuss.

• I need the product urgently!

  We totally understand it! You can try our express store. 2-3 working days shipping are available for selected products. We will add on more products soon!

• I purchased an item on pre-order, when will it arrive?

  If you’ve purchased a product with us on pre-order, we will always state the processing time frame in the product page. You are always feel free to email us to check after the mentioned processing time frame. Please place a separate order for the pre-order item if you DO NOT want to receive all i...

• What do I do if I never received my order?

  Sorry to hear that in such as case. If you do not receive your order, please contact us immediately, we will perform search and investigation with shipper. Once confirmed, we will either refund or resend your order.

• What do I do if I received a defective order?

  Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method.  Replacement with other same value item or refund only can be done if the same item is out of stock.

• Where are you located?

  We originated from Malaysia.

• Why haven't I received my gift card?

  Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please check junk/spam folder. If to no avail, please email us.