Navidium Package Protection provides protection for shipments that are Lost (Stuck In Transit), Stolen (Marked As Delivered), or Damaged (during transit).
The definition is as below:
- Lost (Stuck In Transit) - There is no movement for 60 days since the last update in the tracking system.
- Stolen - Tracking status marked as delivered but not received. The claim must be made 7 days after “delivery date”, but no longer than 15 days.
- Damaged (during transit) - Physical damage to the item which cannot be used.
The claim must be made within 15 days from the date it was marked as delivered.