Shipping

  • Can i get my order to deliver to APO?

    Yes, you can have your order delivered to APO with Standard and Economy Shipping.

  • Can i get my order to deliver to PO Box?

    Yes, you can have your order delivered to a PO Box Address with Standard and Economy Shipping, if your area is deemed safe. Else we will not hold liable it the package is stolen.

  • Navidium Shipping Protection

    Navidium Shipping Protection provides protection for shipments that are Lost (Stuck In Transit), Stolen (Marked As Delivered), or Damaged (during transit) Lost (Stuck In Transit) - There is no movement for 60 days since the last update in the tracking system. Stolen - Tracking status marked as d...

  • Prescription Needed for Express Shipping

    In order for us to ship with express shipping, we would have to provide a valid prescription even if the prescription is 0.00 as FCLCA requires the seller to verify the customers’ prescription. Thus for your order, we hope you understand that we can only ship with standard shipping otherwise the ...

  • What else do i have to know about shipping?

    The delivery time frame is based in best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc. International shipments may subject to import taxes, duties and customs fees, which are levied once your package reach...

  • What happens if nobody's in when my order is delivered?

    If no one is home during delivery then your parcel may also be left with a neighbour, in a safe place, mailbox or alternatively, with your local post office.

  • Where is my order?

    We will send tracking number and link to you after the shipping. Please check junk/spam folder if you do not get it. From the email, you can click the link and it will bring you to the tracking site. Please take note of the delivery time frame and sometimes it may be delayed 2-5 working days due ...

  • Where is my order confirmation?

    Once you have placed an order, you should receive an order confirmation/invoice sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. Please take note that order confirmation/ invoice is different from the paym...

  • Why was my order shipped with the shipping method not selected by me?

    This happens when there is remote area charge by the shipper, especially for the express shipping. Example, you chose Fedex to ship your package, if Fedex charges remote area fee, which usually $20 ~ $25, then we will get another express shipper which do not charge remote area fee. If unfortunate...

  • Will my parcel be charged additional custom and import charges?

    Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your o...

  • Will you compensate if the package is lost?

    Navidium Package Protection provides protection for shipments that are Lost (Stuck In Transit), Stolen (Marked As Delivered), or Damaged (during transit).The definition is as below:Lost (Stuck In Transit) - There is no movement for 60 days since the last update in the tracking system.Stolen - Tra...